Shawna has been with CBY since 2013. In her role as Operations Manager, Shawna finds herself wearing many hats on any given day. She is a whiz with numbers, having graduated from college with a Bachelor of Science degree in Accounting. In addition to that training, Shawna is even FCRA certified through PBSA for Background Screening. Shawna’s responsibilities require her to handle many sensitive pieces of data, and clients know they can trust her professionalism to keep their information secure.
- 25 years of customer service
- 17 years of collections
- 10 years management
Shawna was born and raised in Mount Pleasant, Ohio, and moved to Pennsylvania in 2001. In the summer months, Shawna likes to swim and relax by the pool. She is partial to the summer season. Due to her competitive nature, Shawna is a fan of playing video games, but she also likes to wind down and binge watch Netflix.
Shawna loves old movies and musicals. Her favorite movie is the original “Pride and Prejudice”, with Greer Garson and Laurence Olivier. Greer Garson plays Elizabeth Bennet who is a strong-willed woman that stands up for what she believes in, she speaks her mind, it has some comedic qualities, but is a great love story.